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11 Jul 2022 · Semaphore News

Premium Support Packages in Semaphore

3 min read

Configuring CI/CD pipelines with Semaphore is easy. But sometimes, teams need an extra hand to help them scale productivity and achieve their objectives faster.

That’s why we’re introducing Premium Support plans in Semaphore. With a Premium Support plan, our customer support and customer success teams will go the extra mile to ensure your business goals are met. There are three different plans available – Standard, Advanced, and Premium.

Here are a few reasons why Semaphore’s Premium Support package might be a good choice for your team:

  1. Dedicated customer success team. Your organization will have its own dedicated success team that you can keep in constant touch with via Slack, phone, video call, and email. The team is there for you Monday to Friday. This feature is included as part of Advanced and Premium plans.
  2. Onboarding support. Adopting a new tech stack might sound like a daunting task. When your team starts using Semaphore, we won’t leave you to figure things out on your own. We’ll be there to help you get set up and ready to use all the great Semaphore features.
  3. Release training. When we release new features to Semaphore, your team will be the first to know. We’ll walk you through the specifics, show you how everything works and discuss how new functionality might benefit your engineering team. Available on the Premium plan.
  4. Developer training. Semaphore’s CI/CD experts will help your engineering team to reach its maximum velocity through the practice of fast continuous delivery. Whether you want to help your team to remove bottlenecks from the delivery pipeline or make the culture change needed for high-velocity CI/CD, our team of experts is there to help. Available for Advanced and Premium support plans.
  5. Migration assistance. Switching from one CI/CD tool to another one doesn’t have to be challenging. We’ll help you to migrate from Jenkins, CircleCI, GitHub Actions, or other CI/CD tools to Semaphore, painlessly. Available for Advanced and Premium support plans.

What’s included in the Premium Support package?

In addition to extended customer success support and developer training, Semaphore Premium Support customers benefit from the following services:

  • Reduced ticket response time
  • Support SLAs
  • Onboarding assistance
  • Configuration migration assistance (available for Advanced and Premium Support plans)
  • Priority Zoom technical support (available for Advanced and Premium Support plans)
  • Executive business reviews (available for the Premium plan)
  • Performance monitoring and optimization (available for the Premium support plan)

Ready for the next step?

Premium Support packages are available as an add-on to the Semaphore Enterprise plan. If you’d like to learn more about the Premium Support packages or need help deciding what plan works best for your team, feel free to send us a message or schedule a call. Our team will be happy to assist you.

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Writen by:
Olga Bedrina is a Product Marketing Manager at Semaphore. She's excited about traveling, new technologies, and continuous learning.